SERVICES • 06

Tech Support

Remote AssistanceConfigurationMaintenanceRemote AssistanceConfigurationMaintenanceRemote AssistanceConfigurationMaintenance

Instant Tech Support Services

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01

Help Desk Support

Immediate assistance for IT issues through phone, email, or chat.

02

On-Site Support

Professional support for more complex issues that require on-site intervention.

03

Remote Support

Quick resolution of IT problems via remote access.

04

System Setup and Configuration

Installation and configuration of hardware and software.

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Tech Support Package Solutions

Basic Plan

Basic Plan

Help Desk Support: 9 AM - 5 PM, Monday to Friday.
Remote Support: Up to 5 incidents per month.
System Setup and Configuration: Basic setup for up to 5 devices.
Software Troubleshooting: Support for up to 5 software issues per month.
Support: Business hours support (9 AM - 5 PM).

Standard Plan

Standard Plan

Help Desk Support: 9 AM - 9 PM, Monday to Saturday.
Remote Support: Up to 15 incidents per month.
On-Site Support: 2 visits per month.
System Setup and Configuration: Advanced setup for up to 10 devices.
Software Troubleshooting: Support for up to 10 software issues per month.
Hardware Repair and Maintenance: Basic maintenance for up to 10 devices.
Support: Extended support (9 AM - 9 PM).

Premium Plan

Premium Plan

Help Desk Support: 24/7 availability.
Remote Support: Unlimited incidents per month.
On-Site Support: Unlimited visits per month.
System Setup and Configuration: Comprehensive setup for unlimited devices.
Software Troubleshooting: Unlimited software support.
Hardware Repair and Maintenance: Full maintenance for all devices.
Network Support: Comprehensive network management.
User Training: Monthly training sessions for staff.
Support: 24/7 support with priority service.