Tech Fresco is committed to delivering high-quality IT services tailored to your business needs. Given our services and thorough approach, we have established a clear refund policy to ensure transparency and fairness.
Our Approach
To ensure that we meet your exact needs and prevent any misunderstandings, we follow a detailed process:
- Initial Request and Analysis: When you contact us with a service request, we gather and review the company’s data to understand your IT gaps, needs, and requirements.
- Proposal Creation: We conduct a comprehensive evaluation and prepare a customised service offer based on the initial analysis. This offer includes a detailed description of the services, timelines, and costs.
- Discussion and Agreement: We then discuss the offer to ensure it meets your expectations. Any adjustments or clarifications are made during this phase.
- Agreement and Invoicing: We formalise the agreement with a signed contract once you approve the offer. Only after the agreement is finalised do we issue an invoice. Payment is then processed for the agreed-upon services.
This structured approach minimises the risk of errors and ensures that all parties know the services.
Dissatisfaction and Refund Requests
In the rare event that you are dissatisfied with our services, we require the following to process any refund request:
- Evidence of Dissatisfaction: You must provide specific evidence detailing the issues you encountered with the service quality or other reasons for dissatisfaction.
- Documentation: Include any relevant documentation or proofs that support your claim of poor service or other concerns.
Resolution Process
Once we receive your refund request along with the required evidence, we will:
- Review the Complaint: Our team will carefully review your submission and assess the issues raised.
- Negotiate and Revise: We are committed to addressing your concerns and will work to revise the service provision as needed to better align with your expectations.
- Resolution: We will strive to reach a satisfactory resolution. This may involve re-performing the service, offering a partial refund, or other measures as deemed appropriate.
Contact for Refund Requests
To submit a refund request or raise a complaint, please contact us via:
- Email: info@techfresco.com
Additional Conditions
- No Refunds After Completion: Refunds will not be issued for services once completed and delivered as per the agreed terms.
- Custom Solutions: Refunds are generally not available for custom services or solutions tailored specifically to your requirements unless the agreement specifies otherwise.
- Service Modifications: Any modifications or changes to the agreed services requested after the invoice has been issued may not be eligible for a refund.
We appreciate your understanding of our refund policy. We aim to ensure your satisfaction and deliver exceptional IT services to support your business needs.
Contact Us
We are here to assist you if you have any general questions or need further clarification regarding our refund policy. Please feel free to reach out to us through any of the following methods:
- Email: info@techfresco.com
- Phone: +420 910 921 065
- Website: www.techfresco.com
Our team is dedicated to providing you with the best possible service, and we are happy to address any concerns or inquiries you may have.
