Welcome to Tech Fresco! Protecting your business information is a top priority for us. This Privacy Policy explains how we handle the data we collect through our website and services, ensuring that your data is secure and managed by data protection laws.
By engaging with our website and using our services, you agree to our data handling practices as described here. If you have any concerns, please discontinue use and contact us directly.
Company Information
Tech Fresco, operated under Lenas Company s.r.o, is the entity responsible for your data management. Here’s how to reach us:
- Company Name: Tech Fresco
- Legal Entity: Lenas Company s.r.o
- Office Location: Lomnického 1705/9, 140 00 Praha 4-Nusle, Czech Republic
- Registered Office: Revoluăní 1082/8, Nové Mesto, 110 00 Praha 1, Czech Republic
- Registration Number: 199 35 897
- Contact Email: info@techfresco.com
Data Utilisation
We use your data to ensure our IT services are delivered effectively and to enhance your experience. Here’s how we leverage your information:
- Delivering Services: We use the information provided to fulfil your service requests and maintain our agreements with your business.
- Enhancing Services: Your feedback and usage patterns help us improve our services. We use this information to refine features and optimise our offerings for your business needs.
- Customising Experiences: We tailor our services based on the data we collect, ensuring that the content and recommendations you receive are relevant to your business.
Communication and Support
- Assisting You: We use your contact details to provide customer support, address issues and inform you about service updates.
- Marketing and Notices: We may send you information about our services and promotional materials with your permission. You can opt out of these communications at any time.
- Important Updates: We will notify you of crucial changes or updates that could impact your use of our services.
Security and Compliance
- Protecting Data: We take extensive measures to protect your data from unauthorised access and breaches. This includes using encryption and other advanced security technologies.
- Legal Compliance: We may use or disclose your information to meet legal obligations or respond to lawful requests from authorities.
- Research and Improvement: We analyse anonymized data to conduct research and improve our services, helping us better serve your business.
Third-Party Services
- Service Providers: We may share your information with third-party vendors who assist in providing our services, such as IT support and payment processing. These vendors are required to keep your information confidential.
- Business Transactions: Should Tech Fresco undergo a business change, such as a merger or acquisition, your data may be part of the transaction. We ensure it remains protected throughout the process.
Data Collection Methods
We gather information through various channels, including forms, cookies, and analytical tools. We are committed to collecting only what is necessary for the purposes stated and protecting it with rigorous security measures.
How We Use User Data
At Tech Fresco, we leverage user data to deliver top-notch IT services and ensure a seamless experience for our business clients. Here’s a detailed look at how we utilise your data:
Delivering Our Services
- Service Fulfilment: We use your data to provide the IT solutions and consulting services that you request. This includes processing your orders, managing service agreements, and delivering the agreed-upon solutions efficiently.
- Operational Support: Your information helps us support and maintain the IT infrastructure and services we provide to your business, ensuring they meet your needs and performance expectations.
Enhancing Service Quality
- Service Improvement: By analysing usage patterns and feedback, we identify areas for improvement and develop new features or refine existing ones. This helps us enhance the quality and effectiveness of our services.
- Personalised Experience: We use your data to customise our services and interactions. This might include tailoring recommendations, optimising system performance, and ensuring that our solutions align with your specific business requirements.
Communication and Assistance
- Client Support: Your contact information is crucial for providing timely support and addressing any issues or inquiries you may have. This includes responding to service-related questions and offering technical assistance.
- Updates and Notifications: We may use your data to inform you about important updates, such as changes to our services or new features that could benefit your business. These communications are essential for keeping you informed and ensuring the continued effectiveness of our solutions.
Security and Compliance
- Security Measures: We utilise your data to monitor and enhance the security of our services. This involves detecting and preventing unauthorised access, protecting against potential threats, and ensuring that our security measures are effective.
- Regulatory Compliance: Your data may be used to ensure compliance with applicable laws and regulations. This includes responding to legal requests and adhering to industry standards for data protection.
Research and Development
- Analytics and Research: We analyse aggregated and anonymized data to conduct research and gain insights into service usage trends. This research helps us make data-driven decisions, improve our offerings, and stay ahead in the IT industry.
Third-Party Collaboration
- Service Providers: We may share your data with trusted third-party providers who assist us in delivering our services, such as cloud storage or technical support. These providers are contractually obligated to handle your data securely and only for the purposes of supporting our services.
- Business Transactions: In the event of a business transaction, such as a merger or acquisition, your data may be transferred as part of the process. We ensure that your data remains protected and that any new entities involved adhere to our privacy standards.
Your data is essential for us to deliver high-quality IT services and to continuously improve our offerings. We are committed to handling your information responsibly and in accordance with all applicable data protection laws.
Data Retention
Tech Fresco is committed to handling your data responsibly and by applicable data protection laws. Our data retention practices ensure that your information is kept only for as long as necessary to fulfil its intended purpose. Here’s how we manage data retention:
Retention Period
- Service Provision: We retain personal data only for the duration needed to deliver and support your requested IT services and consulting solutions. This includes managing service agreements, processing transactions, and addressing service-related issues.
- Legal and Compliance Requirements: We may retain data for extended periods to comply with legal, regulatory, and contractual obligations. This ensures that we meet our legal responsibilities and adhere to industry standards.
Data Deletion and Anonymization
- End of Service: When your engagement with our services concludes, we take steps to delete or anonymize your data securely. This practice minimises the risks associated with data retention and safeguards your privacy.
- Anonymization: Sometimes, we may anonymize data rather than delete it. Anonymized data cannot be used to identify individuals and may be used for analytical purposes, such as improving our services.
Data Review
- Periodic Review: We regularly review the data we hold to ensure it remains relevant and necessary. Data no longer needed for its intended purpose or has exceeded its retention period is securely deleted or anonymized.
- Data Minimization: We adhere to the principle of data minimization by retaining only the information necessary to achieve specific objectives and discarding any data that is no longer required.
Secure Disposal
- Deletion Procedures: When deleting data, we use secure methods to ensure complete removal from our systems. This includes employing best practices for data destruction to prevent unauthorised access or recovery.
- Ongoing Security: Throughout the retention period and during the deletion process, we implement robust security measures to protect your data from unauthorised access and breaches.
Data Protection Practices
At Tech Fresco, safeguarding your data is a top priority. We employ a comprehensive set of measures and practices to protect your information against unauthorised access, breaches, and misuse. Here’s an overview of the robust data protection strategies we utilise:
Security Protocols
- Encryption: We use advanced encryption techniques to protect data in transit and at rest. This ensures that your data is secure during transmission over the internet and when stored in our systems.
- Firewalls and Intrusion Detection: Our network is fortified with state-of-the-art firewalls and intrusion detection systems to monitor and prevent unauthorised access. These measures help protect against cyber threats and unauthorised attempts to access your data.
Access Controls
- Role-Based Access: We implement role-based access controls to limit data access to authorised personnel only. Employees and partners have access only to the data necessary for their specific roles, minimising the risk of unauthorised exposure.
- Authentication: Strong authentication methods, including multi-factor authentication (MFA), are used to verify the identities of individuals accessing our systems. This adds an extra layer of security to prevent unauthorised access.
Data Handling Procedures
- Data Minimization: We practise data minimization by collecting only the information necessary for specific purposes and limiting access to that data. This reduces the risk of excessive or unnecessary data exposure.
- Secure Storage: Our data storage solutions adhere to high-security standards, including physical security measures at our data centres and secure storage protocols for digital data.
Regular Security Audits
- Vulnerability Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. These assessments help us avoid emerging threats and ensure effective protection measures.
- Compliance Checks: We regularly review our data protection practices to ensure compliance with relevant data protection regulations and industry standards. This includes verifying that our security measures align with best practices and legal requirements.
Incident Response
- Incident Management: In the event of a data breach or security incident, we have established incident response protocols to address and mitigate the impact quickly. This includes notifying affected parties and taking corrective actions to prevent future occurrences.
- Continuous Improvement: We continuously review and enhance our data protection measures based on lessons learned from incidents and evolving security threats. This proactive approach helps us maintain a high level of data security.
Employee Training
- Awareness Programs: We provide regular training and awareness programs for our employees on data protection and cybersecurity best practices. This ensures all staff members are informed about their responsibilities and the importance of safeguarding customer data.
Third-Party Security
- Vendor Management: We carefully select and monitor third-party service providers who handle data on our behalf. All vendors must adhere to our data protection standards and sign confidentiality agreements to protect data appropriately.
Secure Data Transmission
- Secure Communication Channels: We utilise secure communication channels, such as HTTPS, to encrypt data transmitted over the internet. This ensures that sensitive information remains protected during online interactions.
Tech Fresco is dedicated to implementing and maintaining rigorous data protection measures to ensure your information remains safe and secure.
User Rights
At Tech Fresco, we are committed to respecting and upholding your rights regarding your personal data. As part of our dedication to data protection and transparency, we provide the following rights to our users under applicable data protection laws:
Right to Access
- Request Information: You have the right to request access to the personal data we hold about you. This includes information about the data we collect, its use, and who it is shared with.
- Obtain a Copy: You can request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to review and verify the information we have about you.
Right to Rectification
- Correct Inaccuracies: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or updating of that information.
- Timely Updates: We will promptly address your request and make the necessary corrections to ensure that your data remains accurate and up to date.
Right to Erasure
- Request Deletion: You have the right to request the deletion of your personal data under certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
- Limitations: Legal or contractual obligations may require us to retain specific data, even if you request deletion.
Right to Restrict Processing
- Limit Use: You have the right to request the restriction or suppression of your personal data under certain conditions. This means that we will continue to store your data but will not process it further unless required by law.
- Processing Restrictions: This right applies if you contest the accuracy of the data, if the processing is unlawful, or if you object to the processing based on legitimate interests.
Right to Data Portability
- Transfer Data: You can request that we transfer your personal data to another organisation or directly to you in a structured, commonly used, and machine-readable format.
- Ease of Transfer: This right allows you to move, copy, or transfer data quickly from one environment to another, enhancing your control over your personal information.
Right to Object
- Object to Processing: You have the right to object to processing your personal data based on legitimate interests or direct marketing purposes.
- Review and Response: If you exercise this right, we will review your objection and assess whether we have compelling, legitimate grounds to continue processing your data or if it should be stopped.
Right to Withdraw Consent
- Revoke Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the legality of the processing conducted before the withdrawal.
- Ease of Withdrawal: You can withdraw consent by contacting us through the methods outlined in our Privacy Policy.
Right to Lodge a Complaint
- Regulatory Authority: If you believe we are not handling your personal data by applicable protection laws, you can complain to a relevant data protection authority.
- Contact Information: Details of the relevant authority can be found on their official website or by contacting us for assistance.
Exercising Your Rights
To exercise any of the above rights, please contact us at info@techfresco.com. We will respond to your request within a reasonable timeframe and by applicable laws. Please provide sufficient information to verify your identity and specify the nature of your request to facilitate a timely response.
Tech Fresco is dedicated to ensuring that your data rights are respected and providing you with control over your personal information.
Updates to This Policy
At Tech Fresco, we are committed to maintaining the accuracy and relevance of our Privacy Policy. We periodically review and update our policy to ensure that it remains current and reflects our current practices and legal obligations.
Regular Reviews
- Ongoing Updates: We regularly review our Privacy Policy to ensure it aligns with any changes in data protection laws, regulations, and business practices.
- Policy Adjustments: Updates may be made to address new legal requirements, technological changes, or improve our data protection practices.
Notification of Changes
- Communication: We will notify you by posting the revised policy on our website when significant changes are made to our Privacy Policy. The updated version will include the date of the latest revision.
- User Awareness: We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your personal data.
Your Responsibility
- Informed Consent: By continuing to use our website and services after changes have been made to the Privacy Policy, you acknowledge and accept the updated terms.
- Review Practice: We recommend that you regularly check this policy to ensure that you are aware of any modifications and understand how they affect your personal data.
Contact Us
If you have any questions, concerns, or requests about our Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are here to assist you and promptly address your privacy concerns.
Contact Information:
- Email: info@techfresco.com
- Phone: +420 910 921 065
- Website: www.techfresco.com
